Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional service to our tech clients. This immediate hire opportunity offers comprehensive training, career growth, and a supportive environment. Perfect for recent graduates or career changers looking to start in the thriving San Jose tech scene.
Why Join Us? Competitive hourly pay, health benefits, flexible scheduling, and advancement opportunities within 6 months. Our onboarding program ensures you're fully equipped to succeed from day one.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Maintain detailed knowledge of product offerings and services
- Meet daily performance metrics for response time and resolution
- Contribute to team training sessions and feedback loops
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills in English (bilingual Spanish a plus)
- Proficient with basic computer applications and internet navigation
- Ability to type 30+ words per minute
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our downtown San Jose office
- Openness to learning new technologies and processes
- Positive attitude and willingness to work in a fast-paced environment