Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Oakland Tech Solutions! We're seeking passionate individuals with no prior experience to provide exceptional service to our growing client base. This is your opportunity to launch a rewarding career in tech with comprehensive training and growth opportunities. Located in the heart of Oakland, our collaborative environment values innovation and inclusivity. If you're a motivated problem-solver with excellent communication skills, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with senior team members to resolve complex customer issues
- Contribute to process improvement initiatives to enhance customer experience
- Participate in ongoing product training to deepen technical knowledge
- Meet daily performance metrics including response times and resolution rates
- Support cross-functional projects in marketing and sales departments
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (MS Office, Google Workspace)
- Ability to work collaboratively in a fast-paced team environment
- Customer service mindset with patience and empathy
- Reliable internet access for remote work components
- Must pass background check and pre-employment assessment