Job Description
Launch your career with Capital Connect Solutions, a dynamic tech firm serving the DC metro area. We're seeking motivated entry-level professionals to join our immediate-hire customer support team. This is your chance to gain hands-on experience in a fast-paced environment while contributing to innovative solutions for Fortune 500 clients. Enjoy comprehensive training, mentorship from industry experts, and clear pathways for growth within our organization. Start immediately and build your professional future in the heart of Washington D.C.
Responsibilities
- Provide exceptional customer support via phone, email, and chat for enterprise clients
- Document client interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex customer inquiries
- Contribute to process improvement initiatives to enhance support efficiency
- Participate in ongoing training to master product knowledge and service protocols
- Support marketing campaigns through customer outreach and feedback collection
- Assist with onboarding new clients and account management tasks
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 0-2 years of customer service or administrative experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting aptitude
- Positive attitude and problem-solving mindset
- Authorized to work in the United States immediately