Job Description
Launch your tech career with comprehensive training at TechGrowth Solutions Inc.! We're seeking motivated entry-level professionals to join our dynamic customer support team in San Francisco. No prior experience required – we provide paid, on-the-job training covering SaaS platforms, troubleshooting techniques, and client communication strategies. Enjoy mentorship from industry experts, competitive benefits, and clear growth pathways into technical or account management roles.
Responsibilities
- Delve into intensive 8-week paid training program covering CRM systems, ticketing workflows, and product knowledge
- Resolve customer inquiries via phone, email, and chat with empathy and technical accuracy
- Document support cases using Zendesk and contribute to knowledge base improvements
- Collaborate with senior engineers to escalate complex technical issues
- Participate in weekly skill-building workshops and certification opportunities
- Support beta testing for new product features and provide user feedback
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- Passion for technology and helping others solve problems
- Strong verbal communication and active listening skills
- Ability to learn technical concepts quickly through structured training
- Proficient with basic computer applications (MS Office, web browsers)
- Detail-oriented with excellent organizational habits
- Valid authorization to work in the United States