Job Description
Launch your career in Bostonâs thriving tech scene with Boston Growth Partners! Weâre seeking motivated Entry-Level Customer Support Specialists to join our dynamic team. No prior experience requiredâjust your enthusiasm, eagerness to learn, and commitment to delivering exceptional service. Enjoy comprehensive training, competitive benefits, and a collaborative work environment in downtown Boston. Perfect for recent graduates or career changers ready to grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing training to master product knowledge
- Identify opportunities to improve customer experience
- Meet daily performance metrics for response times and resolution rates
- Contribute to team meetings with insights and feedback
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and willingness to learn new software
- Ability to work in a fast-paced team environment
- Customer-focused mindset with patience and adaptability
- No prior experience necessaryâtraining provided
- Must be authorized to work in the United States