Job Description
Are you looking for an exciting entry-level opportunity in Virginia Beach? Virginia Beach Tech Solutions is seeking motivated individuals to join our growing team as Customer Support Specialists. We pride ourselves on providing top-tier service and offer a collaborative environment where you can learn and grow your career.
Why Join Us?
- Competitive hourly pay starting at $18/hr.
- Comprehensive health, dental, and vision insurance.
- Paid training and mentorship programs.
- Clear path for advancement within the company.
We are looking for enthusiastic candidates who are ready to make an impact. If you have strong communication skills and a desire to help others, we want to hear from you!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical issues for clients using provided resources.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure customer satisfaction.
- Participate in ongoing training sessions to stay updated on product knowledge and service protocols.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills with a focus on customer service.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Reliable internet connection and a dedicated home office space (if remote).