Job Description
Immediate opportunity for career starters! Nexus Solutions Ltd is urgently hiring motivated individuals for our entry-level Customer Support Specialist position in London. No prior experience required – we provide comprehensive training. Join our dynamic team and launch your professional journey in a fast-paced tech environment. This urgent opening offers competitive compensation, growth opportunities, and a supportive work culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Process customer orders and manage account updates
- Contribute to team performance metrics and quality standards
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (GCSEs or A-Levels)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic computer systems
- Ability to work flexible hours including weekends if required
- Positive attitude and eagerness to learn new technologies
- No prior experience necessary – training provided