Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and kickstart your career in NYC! No prior experience required—we provide comprehensive training to help you succeed. As a vital member of our support team, you'll assist customers with inquiries, resolve issues, and ensure exceptional service. Enjoy competitive pay, growth opportunities, and a collaborative environment in the heart of Manhattan.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve product/service issues using knowledge base resources
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Meet daily performance and quality metrics
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Excellent communication and listening skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, internet navigation)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Valid work authorization in the US