Job Description
Join Austin's fastest-growing tech firm as an Entry-Level Customer Support Specialist! No experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, full benefits, and growth opportunities in a dynamic Austin workspace. Perfect for recent graduates or career changers looking to enter the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document support cases in CRM system with accuracy
- Collaborate with senior team members to resolve complex issues
- Participate in bi-weekly product knowledge training sessions
- Contribute to improving customer support workflows
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable learning new software systems quickly
- Ability to work in a fast-paced team environment
- Basic computer proficiency with Windows/Mac OS
- Must be authorized to work in the United States