Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals in Jacksonville, FL to deliver exceptional service to our growing client base. This is your opportunity to launch a rewarding career in customer success with competitive benefits and growth opportunities. Apply today and become part of our innovative team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide clear solutions to client problems
- Document all interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service or technical support experience
- Strong communication skills with clear articulation
- Proficiency in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Basic troubleshooting skills for software/hardware issues
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US