Job Description
Join our dynamic team at Innovate Solutions NC as an Entry-Level Customer Support Specialist and kickstart your career in Raleigh's thriving tech hub! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional customer experiences. This immediate full-time role offers comprehensive training and growth opportunities within a supportive environment. Perfect for recent graduates or career changers looking to enter the customer service field.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product guidance efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer problems
- Meet daily performance metrics including response times and resolution rates
- Continuously update knowledge base with new product information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to thrive in a fast-paced, team-oriented environment
- Basic understanding of tech products and services
- Valid North Carolina driver's license if local travel required