Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Urban Tech Solutions! We're seeking motivated individuals to provide exceptional service to our growing client base in Chicago. This immediate hire opportunity offers hands-on experience in a fast-paced tech environment with potential for permanent placement. Enjoy competitive pay, comprehensive training, and a collaborative workplace culture focused on professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Document interactions and maintain accurate case records
- Collaborate with senior team members on complex cases
- Contribute to process improvement initiatives
- Meet daily performance and quality metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer service experience preferred but not required
- Problem-solving mindset with attention to detail
- Availability to work flexible shifts including weekends
- Valid work authorization for immediate start