Job Description
Welcome to TechFlow Solutions, a premier provider of customer experience services based in the heart of Denver. We are currently seeking driven, enthusiastic individuals to join our team as Entry Level Customer Support Specialists.
We are looking for candidates who are eager to start their career with a company that invests in people. We provide comprehensive training and a clear path for advancement, making this the perfect opportunity for those with no prior experience looking to break into the tech industry.
What You Will Do:
- Interact with customers via phone, email, and live chat to resolve inquiries and issues.
- Assist clients in navigating our software platforms and troubleshooting basic technical difficulties.
- Document all customer interactions accurately in our CRM system.
- Collaborate with senior team members to learn industry best practices.
- Identify customer needs and suggest appropriate solutions or upgrades.
- Maintain a high level of professionalism and empathy during high-volume periods.
Why Choose TechFlow?
- Competitive hourly wage ($18 - $22/hr).
- Full health, dental, and vision insurance.
- Opportunities for rapid career advancement and management training.
- A vibrant, inclusive company culture in downtown Denver.
Responsibilities
- Handle inbound and outbound customer inquiries with empathy and professionalism.
- Assist customers in navigating our software platforms and resolving technical issues.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with senior team members to learn best practices for service excellence.
- Identify opportunities to upsell or cross-sell products to meet team targets.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Ability to type 35+ WPM is a plus.
- Basic computer proficiency and comfort with learning new software.
- A positive attitude and a willingness to learn.
- Reliable internet connection (for hybrid roles).