Job Description
Launch your career with TechNova Solutions, a leading tech innovator in Columbus! We're seeking motivated Entry-Level Customer Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training and mentorship. Enjoy competitive benefits, growth opportunities, and a collaborative work environment in Ohio's thriving tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM and ticketing systems
- Document interactions accurately in our customer database
- Collaborate with senior team members to escalate complex cases
- Participate in daily training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Customer service mindset with a passion for helping others
- Reliable transportation for occasional on-site meetings