Job Description
Join Miami Tech Solutions as an Entry-Level Customer Support Specialist and launch your career in tech! We're hiring immediately for motivated individuals who thrive in fast-paced environments. No experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for growth in Miami's vibrant tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Troubleshoot technical issues and provide step-by-step solutions
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support marketing campaigns by gathering customer feedback
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Passion for helping others and learning new technologies
- Basic typing skills (35+ WPM)
- Positive attitude and team player mentality