Job Description
Are you looking for an exciting opportunity to kickstart your career? Nexus Global Services is urgently hiring Entry Level Customer Support Representatives in New York City. We believe in nurturing talent and providing comprehensive training for those eager to learn. No prior experience is necessary—just bring your enthusiasm and a willingness to grow!
We are seeking motivated individuals to join our dynamic team and help us deliver exceptional service to our clients. If you are ready to take the next step in your professional journey, we want to hear from you today.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat support.
- Assist customers with product inquiries, troubleshooting, and account management.
- Process orders and ensure accurate data entry into our CRM systems.
- Resolve customer complaints and issues with patience and professionalism.
- Collaborate with team leads to develop and improve service strategies.
- Maintain a positive and professional demeanor at all times.
- Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent (Bachelor’s degree preferred but not required).
- Excellent verbal and written communication skills.
- Basic computer proficiency and familiarity with internet applications.
- A positive attitude and a strong desire to learn new skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace if working remotely.
- Willingness to undergo a background check and drug screen.