Job Description
We are seeking a motivated Entry Level Customer Support Representative to join our dynamic team in Columbus, Ohio. If you are looking to start a career in customer service and have a passion for helping others, we want to hear from you. We offer comprehensive paid training and a clear pathway for advancement.
At Columbus Support Hub, we believe in growing our team from within. You don't need prior technical experience to apply; we are looking for individuals with a positive attitude, strong work ethic, and a desire to learn.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers in resolving product-related issues and navigating our platform.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team leads to learn best practices for service excellence.
- Identify opportunities to improve the customer experience and suggest solutions.
- Attend daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to type at least 40 WPM with a high degree of accuracy.
- Strong problem-solving abilities and a patient demeanor.
- Reliable internet connection and a quiet workspace for remote or hybrid work.
- Willingness to learn new software and processes quickly.