Job Description
Are you looking to launch a rewarding career in customer service? Apex Digital Solutions is seeking enthusiastic individuals for our Entry Level Customer Support team in New York, NY. We pride ourselves on a culture of growth and innovation, offering comprehensive training to help you succeed. Join a team where your potential is our priority.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Comprehensive on-the-job training for career advancement.
- Modern work environment in the heart of NYC.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and friendly tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction.
- Enter and update customer information accurately into the CRM database.
- Assist in the troubleshooting of basic technical products and services.
- Collaborate with team members to improve service processes.
Qualifications
- High School Diploma or equivalent required.
- Strong communication skills and a customer-first mindset.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible hours, including evenings and weekends.
- Willingness to learn new technologies and processes quickly.