Job Description
Are you looking for your first step into the tech industry?
Apex Data Solutions is seeking motivated Entry-Level Customer Support Representatives to join our growing team in Seattle, WA. We believe in nurturing talent, offering no experience required training programs, and providing a clear path for career advancement.
As a leading provider of innovative data solutions, we are looking for individuals who are eager to learn, adaptable, and ready to make an impact. This is a fantastic opportunity for recent graduates or anyone looking to switch careers in a dynamic tech environment.
Responsibilities
- Assist customers with inquiries via phone, email, and live chat in a professional and timely manner.
- Learn and utilize our internal CRM software to track support tickets and resolve issues efficiently.
- Collaborate with senior team members to understand complex technical processes and improve service delivery.
- Document customer feedback and suggestions to help optimize our product offerings.
- Maintain a high level of professionalism and empathy in every customer interaction.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus but not mandatory).
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer literacy and ability to navigate web browsers and email platforms.
- Willingness to undergo paid training to master our product knowledge.
- Self-motivated with the ability to work in a fast-paced, team-oriented environment.