Job Description
Are you searching for part-time jobs in Chicago, IL that offer immediate growth and competitive pay? Horizon Group is hiring Entry Level Customer Support Associates to join our dynamic team. We pride ourselves on providing world-class service, and we need passionate individuals to help us deliver that experience.
Whether you are a student or looking to switch careers, this is the perfect opportunity to start tomorrow. We provide comprehensive paid training, so no prior experience is necessary.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers in resolving issues and answering questions about our products and services.
- Accurately enter and maintain customer data in our internal CRM systems.
- Collaborate with team members to identify trends and improve service processes.
- Identify customer needs and suggest appropriate solutions to increase satisfaction.
- Meet daily and weekly performance targets for response time and accuracy.
- Stay updated on product knowledge to provide informed support.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Reliable internet connection and a quiet workspace.
- A positive attitude and a willingness to learn new processes quickly.
- Must be authorized to work in the United States.