Job Description
Welcome to TechHorizon Solutions, a forward-thinking company based in the heart of San Francisco. We are currently seeking a passionate and dedicated Entry Level Customer Experience Associate to join our dynamic team. This is an excellent opportunity for individuals looking to launch their career in the tech industry while enjoying the flexibility of a part-time role.
We believe in fostering a modern, inclusive, and high-energy work environment. As a member of our support team, you will be the face of our brand, ensuring our diverse clientele receives exceptional service and support.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism.
- Assist in troubleshooting technical issues and answering product-related questions.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the wider team to identify trends and suggest improvements to our support processes.
- Participate in daily training sessions to enhance product knowledge and soft skills.
- Resolve complaints and escalate complex issues to senior staff when necessary.
Qualifications
- High school diploma or equivalent; some college coursework is a plus.
- Strong verbal and written communication skills in English.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Ability to work part-time hours (20-30 hours per week) with a flexible schedule.
- A positive attitude and a genuine willingness to learn new technologies.
- Must be authorized to work in the United States.