Job Description
Are you ready to launch your career in a dynamic environment? TechNova Solutions is seeking a motivated Entry Level Customer Support Associate to join our Boston-based team. This is a fantastic opportunity for students or professionals seeking a flexible part-time schedule.
As a key member of our support team, you will play a vital role in ensuring our clients receive the highest level of service. We offer a collaborative culture, comprehensive training, and a clear path for growth.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with troubleshooting technical issues and navigating our software platforms.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the sales and technical teams to resolve complex customer issues.
- Identify opportunities to upsell products and services to existing clients.
- Participate in daily team meetings and training sessions to enhance product knowledge.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection required for remote support tasks.
- Enthusiastic attitude and a willingness to learn new technologies.