Job Description
Are you ready to launch your career in the heart of Minneapolis? Metro Tech Solutions is seeking ambitious individuals to join our growing team as an Entry-Level Customer Support Associate. We are looking for passionate people who are eager to learn and grow within a dynamic environment.
While prior experience is a plus, it is not required. We are committed to training the right candidates to become industry leaders. If you are reliable, friendly, and ready to start a full-time career in the Twin Cities, apply today!
Responsibilities
- Assist customers with inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints to ensure high satisfaction rates.
- Accurately document customer interactions and account information in our database systems.
- Collaborate with the support team to identify trends and improve service protocols.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required (Bachelor's degree preferred).
- Strong communication skills, both verbal and written.
- Basic computer proficiency and typing skills.
- Ability to work full-time, Monday through Friday.
- A positive attitude and willingness to learn new processes.