Job Description
We are seeking motivated Entry Level Customer Support Associates to join our growing team in Central London. At DigitalHorizons, we are committed to providing world-class service, and we believe that exceptional careers are built on exceptional training. This role is perfect for individuals looking to launch their career in the tech industry with no prior experience required.
Why Choose DigitalHorizons?
- Zero Experience Required: We provide comprehensive, hands-on training to bring you up to speed.
- Career Growth: Clear pathways from Entry Level to Team Lead and Management roles.
- Modern Environment: Work in a collaborative, state-of-the-art office in London.
- Competitive Package: Salary plus performance-based bonuses.
Join us and become part of a team that values your potential and invests in your future.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone with a professional, friendly, and solution-oriented attitude.
- Diagnose and troubleshoot common technical issues using our internal ticketing system.
- Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM.
- Collaborate closely with senior team members to ensure complex issues are resolved efficiently.
- Stay informed about our product features and updates to provide accurate information to clients.
- Identify and escalate feedback regarding product or service improvements to the product team.
Qualifications
- Strong desire to learn and grow within a fast-paced, dynamic environment.
- Excellent written and verbal communication skills in English.
- Basic computer literacy and proficiency with web browsers and Microsoft Office.
- Reliable high-speed internet connection and a quiet workspace (remote/hybrid options available).
- Availability to work full-time hours (35-40 hours per week).
- Eligibility to work in the United Kingdom.