Job Description
Launch your career with comprehensive training and immediate earning potential! Nexus Growth Partners seeks motivated Entry Level Customer Success Specialists for our remote team based in Washington, DC. Join a supportive environment where your growth is prioritized, and enjoy the flexibility of remote work with daily pay options through our partnership with DailyPay.
Why You'll Love This Role:
- Full paid training program (4 weeks) covering CRM tools, client communication, and product expertise
- Performance-based daily pay (access earnings after each shift)Clear career advancement path to Senior Specialist/Team Lead roles
- Comprehensive benefits package (health insurance, 401k, PTO)
- Remote-first culture with quarterly team meetups in DC
Responsibilities
- Manage client accounts via phone, email, and chat to ensure satisfaction
- Document interactions and track metrics in Salesforce CRM
- Identify upsell opportunities based on client needs
- Collaborate with sales team on account growth strategies
- Complete daily training modules and skill assessments
- Participate in bi-weekly team performance reviews
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or sales experience
- Strong written and verbal communication skills
- Proficient with Google Workspace and basic CRM tools
- Self-motivated with ability to work independently remotely
- Reliable internet connection and quiet home office setup
- Valid US work authorization and social security number
- Pass background check and drug screening