Job Description
Launch your career in Charlotte's thriving tech scene! Nexus Solutions Inc. is seeking motivated entry-level candidates to join our Customer Success team. No prior experience required – we provide comprehensive paid training to transform you into a tech-savvy professional. Enjoy a supportive environment with mentorship programs, growth opportunities, and competitive benefits including health insurance and 401(k) matching. Our Charlotte hub offers modern amenities and flexible work options.
Responsibilities
- Master company products through structured onboarding and training programs
- Build and maintain client relationships via phone, email, and chat support
- Identify upsell opportunities and collaborate with sales teams
- Utilize CRM software (Salesforce) to document interactions and track progress
- Participate in weekly skill-building workshops and certification courses
- Contribute to process improvement initiatives after training completion
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office Suite (Outlook, Excel, Teams)
- Adaptability and eagerness to learn new technologies
- Customer-focused mindset with problem-solving aptitude
- Ability to work collaboratively in team environments
- Reliable transportation to our Charlotte office location