Job Description
Are you ready to launch your career in the heart of Oklahoma City? Apex Digital Solutions is seeking a motivated Entry-Level Customer Success Specialist to join our rapidly growing team. We believe in investing in talent, providing comprehensive training, and fostering an environment where new employees can thrive without needing prior experience.
In this role, you will be the first point of contact for our valued clients, ensuring they have a seamless onboarding experience. You will work closely with our technical team to resolve inquiries and drive customer satisfaction. This is a fantastic opportunity for recent graduates or anyone looking to break into the tech support industry.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Full paid training program (no prior experience required).
- Career advancement opportunities within a leading tech firm.
- Modern office environment in OKC.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and live chat.
- Assist new clients with account setup and troubleshooting basic technical issues.
- Document customer interactions and feedback in our CRM system accurately.
- Collaborate with the product team to identify common user pain points.
- Maintain a positive, professional demeanor while de-escalating difficult situations.
- Participate in daily team meetings to align on goals and share best practices.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Strong communication skills with the ability to explain complex concepts simply.
- Basic computer literacy and typing speed (40+ WPM).
- A positive attitude and a genuine desire to help others succeed.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection and a quiet workspace (if remote/hybrid).