Job Description
Welcome to Tennessee Tech Corp, a dynamic organization committed to delivering excellence in client relations and operational support. We are currently seeking enthusiastic and motivated individuals to join our team as Entry Level Customer Success Representatives.
At Tennessee Tech Corp, we believe in investing in our people. That is why we offer comprehensive, paid training for all new hires. This is the perfect opportunity for those looking to start a career in customer relations, sales, or technical support without prior industry experience. If you are a quick learner with a positive attitude, we want to hear from you.
Our Nashville-based team plays a critical role in ensuring our clients receive the highest level of service. Join us and accelerate your career in a supportive environment.
Responsibilities
- Conduct thorough product training and onboarding sessions for new clients to ensure seamless integration.
- Manage high volumes of incoming inquiries via phone, email, and live chat with a focus on efficiency and accuracy.
- Identify customer needs and provide tailored solutions to enhance client satisfaction and retention.
- Maintain accurate and up-to-date customer records within our CRM system.
- Collaborate with cross-functional teams to resolve complex issues and improve service protocols.
- Participate in daily team huddles and performance reviews to track personal growth and team goals.
- Proactively seek opportunities to upsell and cross-sell relevant services to existing accounts.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree preferred but not mandatory.
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Willingness to learn new software, systems, and sales methodologies quickly.
- Must have access to a reliable computer and high-speed internet connection.
- Valid driver’s license and reliable transportation (for occasional team events or site visits).
- A positive, "can-do" attitude and a desire to build a long-term career.