Job Description
Welcome to PulsePoint Solutions, where we are redefining customer engagement with cutting-edge technology and a passion for service. We are currently seeking ambitious, self-motivated individuals to join our team as Entry Level Customer Success Representatives in the heart of Nashville, TN.
In this role, you will be the first point of contact for our clients, ensuring they have a seamless onboarding experience and continued satisfaction. You will utilize our proprietary CRM tools to manage client accounts, resolve inquiries, and identify upselling opportunities. This is an exciting opportunity for recent graduates or those looking to start a career in customer support and technical sales.
We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for internal promotion. If you are a problem solver with a positive attitude and a desire to grow with a dynamic company, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Guide new clients through the onboarding process, ensuring they understand our platform features and best practices.
- Identify and escalate complex technical issues to the Senior Technical Team while maintaining client confidence.
- Collaborate with the Sales and Marketing departments to provide feedback on customer needs and market trends.
- Document all client interactions and account details accurately in the CRM system.
- Contribute to team goals by meeting daily and weekly performance metrics.
Qualifications
- High school diploma or GED required; Bachelor's degree preferred.
- Strong verbal and written communication skills with a friendly, professional tone.
- Basic computer literacy and ability to learn new software quickly.
- Ability to multi-task in a fast-paced environment while maintaining attention to detail.
- Proven ability to solve problems and think critically under pressure.
- A valid driver's license and reliable transportation (local travel required).