Job Description
Are you ready to launch your career with a leading industry innovator?
Apex Digital Solutions is currently hiring Entry Level Customer Success Associates in Chicago, IL. We are looking for driven individuals who are ready to learn, grow, and make an impact. No prior experience is necessary—we provide comprehensive training to help you succeed. Join a team that values your potential and offers a clear pathway for professional advancement.
Why Join Us?
- Comprehensive paid training program.
- Career growth opportunities within a stable Fortune 500 company.
- Health, dental, and vision insurance from day one.
- Generous PTO and performance bonuses.
Responsibilities
- Manage inbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Learn and utilize internal CRM software to log interactions and update customer records accurately.
- Collaborate with cross-functional teams to troubleshoot complex issues and improve service delivery.
- Attend daily training sessions to master our products and service protocols.
- Identify opportunities to upsell products based on customer feedback and needs.
- Participate in weekly team meetings and contribute to ongoing process improvements.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing proficiency (30+ wpm).
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- A positive attitude and strong willingness to learn new technologies.
- Must be authorized to work in the United States.