Job Description
Are you ready to launch your career in the heart of Detroit? InnovateTech Solutions is looking for a driven Entry Level Customer Success Associate to join our dynamic team.
We understand that the best talent often comes from those eager to learn, not just those with a long resume. That's why we are hiring for this role without requiring prior professional experience. We provide comprehensive on-the-job training and mentorship to help you succeed.
As a Customer Success Associate, you will be the first point of contact for our valued clients, ensuring they have a seamless experience with our innovative software solutions.
Responsibilities
- Assist new clients with account setup and onboarding processes.
- Communicate effectively via phone, email, and live chat to resolve customer inquiries.
- Identify and troubleshoot common technical issues using provided resources.
- Document customer feedback and feature requests to improve our products.
- Collaborate with the internal support team to resolve complex cases.
- Meet daily and weekly performance targets for customer satisfaction.
Qualifications
- High school diploma or GED (Associate’s or Bachelor’s degree is a plus but not required).
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- A positive attitude and a willingness to learn new technologies.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable access to a computer and high-speed internet.