Job Description
Join our dynamic team as an Entry-Level Customer Success Associate! No experience required – we provide comprehensive training. GrowthTech Solutions is urgently hiring motivated individuals in Boston to support our expanding client base. This is your opportunity to launch a rewarding career in tech with competitive benefits, growth opportunities, and a collaborative work environment. We value fresh perspectives and are committed to nurturing talent. Apply today to start your journey!
Responsibilities
- Onboard new clients through personalized training sessions
- Monitor client accounts and resolve inquiries via email/chat
- Collaborate with cross-functional teams to ensure client satisfaction
- Document client interactions and update CRM systems
- Identify upsell opportunities based on client needs
- Participate in weekly team meetings and training sessions
- Track performance metrics and suggest improvements
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to thrive in a fast-paced environment
- Customer service mindset (prior experience not required)
- Valid authorization to work in the US
- Must be available for on-site training in Boston