Job Description
Launch your career with Verizon as an Entry-Level Customer Success Associate! We're seeking motivated individuals with no prior experience to join our dynamic team in Miami. This full-time role offers comprehensive training, career growth opportunities, and competitive benefits. Help us deliver exceptional service to our diverse customer base while building a foundation in telecommunications. Join 5,000+ team members who started their journey with us just like you!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve billing inquiries and service disruptions efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issues
- Meet performance metrics for response time and resolution
- Participate in ongoing product training sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we train!
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible shifts including weekends
- Passion for technology and learning new systems
- Fluent in English (Spanish bilingual a plus)