Job Description
Launch your career with our comprehensive paid training program! Nexus Professional Services is seeking motivated individuals for our entry-level Customer Specialist positions in Los Angeles. No prior experience required – we provide all necessary training to develop your professional skills. This full-time role offers competitive pay, growth opportunities, and a supportive team environment. Join us in delivering exceptional client experiences while building a long-term career path in customer service and client relations.
Responsibilities
- Complete paid training program covering customer service protocols and product knowledge
- Handle inbound/outbound client communications via phone, email, and chat
- Resolve customer inquiries and issues with professionalism and empathy
- Document interactions and maintain accurate client records in CRM systems
- Collaborate with team members to achieve departmental service goals
- Continuously develop skills through ongoing coaching and feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible hours including weekends if needed
- Positive attitude and willingness to learn new processes
- Valid California driver's license (for occasional field visits)