Job Description
Join our dynamic team at NexGen Solutions Inc. as an Entry-Level Customer Specialist in sunny Miami! We're seeking motivated individuals with no prior experience to deliver exceptional client experiences while enjoying the stability of weekly paychecks. This is your gateway to a rewarding career in customer service with full benefits, growth opportunities, and a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with team to resolve escalated customer issues
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to work flexible shifts including weekends
- Customer service mindset with patience and empathy
- Must pass background check and drug screening
- Authorized to work in the United States