Job Description
Join our award-winning team at Coastal Dynamics Solutions as an Entry-Level Customer Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced Long Beach headquarters. This is your launchpad into a thriving career with competitive benefits, growth opportunities, and a collaborative environment. No experience required – we provide comprehensive training!
Why Join Us?
• Industry-leading onboarding program
• Health/dental/vision insurance
• 401(k) with company match
• Career advancement pathways
• Modern downtown workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using internal knowledge base
- Document interactions in CRM system
- Collaborate with technical support teams
- Meet performance metrics for response times
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer proficiency
- Strong verbal/written communication skills
- Ability to multitask in dynamic environment
- Customer service mindset (prior experience a plus)
- Willingness to learn technical systems
- Reliable transportation to office