Job Description
Launch your career with no experience required! CareerLaunch Solutions is seeking motivated Entry-Level Customer Specialists in Charlotte, NC. We provide comprehensive paid training and ongoing mentorship to help you succeed in a dynamic, supportive environment. Join our team and gain valuable skills in customer relationship management, communication, and problem-solving while building a foundation for long-term growth.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries and troubleshoot issues using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document interactions and maintain accurate customer records
- Participate in bi-weekly training sessions to master product knowledge
- Contribute to process improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new software
- Positive attitude and eagerness to grow professionally
- Ability to work flexible hours including weekends
- Passion for helping others and problem-solving
- Valid US work authorization