Job Description
Join Phoenix Training Solutions and launch your career with our comprehensive paid training program! We're urgently hiring motivated individuals for full-time entry-level positions in New York. No prior experience is required – we provide all the training you need to succeed. Our 6-week paid training program covers essential skills in customer service, communication, and technical tools. After training, you'll join our dynamic team supporting Fortune 500 clients with competitive benefits, career advancement opportunities, and a supportive work environment. Don't miss this chance to build a stable career with industry leaders!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with accuracy
- Collaborate with cross-functional teams to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing professional development
- Support sales initiatives through upselling opportunities
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Positive attitude and customer-first mindset
- Basic computer proficiency
- Reliable transportation to our NYC office
- Passion for helping others succeed