Job Description
Launch your career in Raleigh's thriving tech scene! Apex Innovations Group is seeking passionate individuals with zero experience for our Entry Level Customer Specialist role. We provide comprehensive training and career growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to break into the industry. Join our dynamic team and build valuable skills while serving innovative clients.
Responsibilities
- Delocate customer inquiries via phone, email, and digital channels with exceptional professionalism
- Document interactions in our CRM system while maintaining 100% data accuracy
- Collaborate with cross-functional teams to resolve complex client issues
- Participate in daily training sessions to master product knowledge and service protocols
- Track performance metrics and continuously improve customer satisfaction scores
- Support marketing campaigns through customer outreach and feedback collection
- Adhere to company compliance policies and data security standards
Qualifications
- High school diploma or equivalent; college students and recent graduates encouraged
- Outstanding verbal/written communication skills with positive attitude
- Basic computer literacy and willingness to learn new software systems
- Strong problem-solving abilities and attention to detail
- Reliable transportation and punctuality for in-office training
- Ability to work flexible hours including some weekends
- No experience required - we provide all necessary training!