Job Description
Join Detroit's fastest-growing startup as an Entry-Level Customer Specialist! We're seeking motivated individuals with no prior experience to launch their careers in customer success. Enjoy comprehensive training, competitive benefits, and a collaborative environment designed for professional growth. Perfect for recent graduates or career changers looking to build foundational skills in a supportive setting.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Meet performance metrics for resolution times
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of professional experience
- Strong written and verbal communication skills
- Proficiency with basic computer applications
- Ability to thrive in fast-paced environments
- Customer-focused mindset and problem-solving aptitude
- Willingness to learn new technologies
- Valid authorization to work in the US