Job Description
Join our dynamic team at Apex Solutions Group as an Entry Level Customer Specialist! We're seeking motivated individuals to kickstart their careers in Charlotte's thriving business landscape. No prior experience required—just your enthusiasm and dedication. Enjoy competitive pay, comprehensive training, and immediate start dates. This is your gateway to professional growth in customer service and client relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Support marketing campaigns through customer outreach
- Maintain positive relationships with key stakeholders
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Charlotte office
- Basic computer proficiency with MS Office Suite
- Willingness to work flexible hours including weekends
- No prior experience necessary—training provided