Job Description
Are you ready to launch a rewarding career in a dynamic environment? Horizon Support Services is currently seeking ambitious, enthusiastic individuals to join our growing team as Entry-Level Customer Service Representatives. We pride ourselves on offering competitive pay with weekly direct deposits, ensuring you get paid what you earn on time. No prior experience is necessary—we provide comprehensive paid training to set you up for success. If you are looking for a stable job with clear pathways for advancement, this is the opportunity for you.
Why Join Horizon?
- Weekly Pay: Get paid every week with direct deposit.
- No Experience Needed: We train you from the ground up.
- Career Growth: Opportunities for advancement into Team Lead and Management roles.
- Modern Environment: Work in a state-of-the-art facility in Columbus.
Take the first step towards a better future. Apply today and start your journey with Horizon Support Services.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Document customer interactions and feedback in the internal database.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Ability to multi-task and prioritize tasks in a fast-paced, deadline-driven environment.
- Reliable internet connection and a quiet workspace for remote or hybrid work options.
- A positive attitude and a willingness to learn new processes quickly.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.