Job Description
We are seeking a dedicated and enthusiastic Entry Level Customer Service Representative to join our growing team in Houston, Texas. This role offers a fantastic opportunity to secure a stable position with guaranteed weekly pay and comprehensive training for career advancement.
In this position, you will serve as the face of our brand, interacting with clients to resolve issues, answer questions, and ensure a high level of customer satisfaction. We value reliability and offer a supportive environment where your growth is our priority.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat in a timely manner.
- Process orders and maintain accurate records in our internal database systems.
- Resolve customer complaints and escalate complex issues to the team lead appropriately.
- Collaborate with the sales and logistics team to ensure customer needs are met.
- Identify opportunities to upsell products and services to existing clients.
- Adhere to company policies and quality assurance standards during every interaction.
- Complete daily performance reports and training modules.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong computer literacy and typing speed (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Reliable transportation and access to a quiet workspace.
- Must be legally authorized to work in the United States.