Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and enjoy the benefit of weekly pay! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer support. No prior experience required—comprehensive training provided. At Urban Solutions Inc., we foster a collaborative environment where your growth is our priority. This full-time role offers stability, competitive pay, and immediate opportunities for advancement within our Philadelphia headquarters.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and account updates accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet performance metrics for resolution times and satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Philadelphia