Job Description
Join our dynamic team in Jacksonville with no experience required! We're urgently hiring motivated individuals for our award-winning customer service program. Enjoy comprehensive paid training, career advancement opportunities, and a supportive environment. Full benefits package included after 90 days.
Our 6-week paid training program covers industry-leading CRM systems, conflict resolution, and product knowledge. Upon completion, you'll be placed in a permanent role with growth potential into team leadership or specialist positions.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve issues using our proprietary ticketing system
- Document interactions accurately in Salesforce CRM
- Collaborate with technical teams for complex escalations
- Meet performance metrics for response time and resolution rate
- Participate in monthly skill-building workshops
- Maintain 98% customer satisfaction score
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent communication skills (written and verbal)
- Ability to type 40+ WPM with 95% accuracy
- Basic computer proficiency (Windows, Office Suite)
- Willingness to work flexible shifts including weekends
- Pass background check and drug screening
- No prior experience required - training provided!
- Valid Florida ID or driver's license