Job Description
Join our award-winning team in Charlotte! We're seeking motivated individuals with no prior experience to launch careers in customer service. Our comprehensive 6-week paid training program equips you with industry-leading skills in communication, problem-solving, and CRM tools. Enjoy competitive benefits, flexible scheduling, and clear advancement paths in our supportive environment.
Why Choose Us?
- Zero experience required – we invest in your growth
- Paid training with certification upon completion
- Health/dental/vision benefits after 60 days
- Tuition reimbursement for further education
- Referral bonuses and performance incentives
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams for complex escalations
- Meet/exceed quality and productivity targets
- Participate in weekly skill-building workshops
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including weekends)
- Pass background/drug screening
- Positive attitude and willingness to learn
- Reliable transportation to downtown Charlotte office