Job Description
Start your career with zero experience! Career Launch Indiana offers a comprehensive paid training program for motivated individuals seeking to enter the customer service field. Our 8-week training curriculum covers communication techniques, conflict resolution, and industry best practices. Upon completion, you'll transition to a permanent role with competitive benefits and growth opportunities. No prior experience required – we invest in your success!
Responsibilities
- Master customer service protocols through structured training modules
- Handle inbound/outbound calls and digital customer communications
- Document interactions accurately in CRM systems
- Collaborate with mentors to resolve customer inquiries
- Participate in ongoing skill development workshops
- Meet performance metrics post-training
- Adhere to company compliance standards
- Support team initiatives during peak hours
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer literacy (typing, internet navigation)
- Positive attitude and eagerness to learn
- Ability to work in a team environment
- Reliable attendance and punctuality
- Pass background check and drug screen
- Customer service mindset (empathy, patience)