Job Description
Launch your career tomorrow with paid training and zero experience required! Growth Horizons Inc. is seeking motivated individuals for our entry-level Customer Service Trainee program in Los Angeles. Join a dynamic team where we invest in your growth through comprehensive on-the-job training, mentorship, and clear career progression paths. Enjoy competitive benefits, flexible scheduling, and a supportive environment designed to help you thrive. No prior experience needed – just bring your enthusiasm and willingness to learn!
Responsibilities
- Complete comprehensive paid training on customer service protocols and software systems
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries and escalate complex issues to senior team members
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet performance metrics including call quality and resolution targets
- Participate in ongoing skill development workshops and feedback sessions
Qualifications
- No prior experience required – training is provided!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening abilities
- Basic computer literacy and willingness to learn new software
- Positive attitude with exceptional problem-solving aptitude
- Ability to work in a fast-paced environment with shifting priorities
- Reliable transportation and punctuality for on-site training
- Must pass background check and drug screening