Job Description
Join Austin's fastest-growing tech company as an Entry Level Customer Service Specialist! We're hiring motivated individuals with no prior experience for immediate full-time roles with weekly pay. Perfect for recent graduates or career changers seeking stability and growth. Enjoy competitive hourly pay, comprehensive training, and a supportive team environment in the heart of Austin's tech corridor.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with technical support team to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (35+ WPM)
- Ability to work in a fast-paced team environment
- Positive attitude and customer-first mindset
- Reliable transportation to our downtown Austin office
- Openness to learning new technologies and systems