Job Description
Join Tampa Bay Opportunities Inc. as an Entry Level Customer Service Specialist and kickstart your career with weekly pay! We're seeking motivated individuals in the Tampa Bay area to deliver exceptional customer experiences while building valuable professional skills. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. Perfect for recent graduates or career changers looking for stability and advancement opportunities in Florida's thriving service sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues using our proprietary CRM system
- Document interactions accurately in customer service database
- Collaborate with team to improve service quality and efficiency
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support cross-functional teams during peak demand periods
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficient with Microsoft Office and basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation to our Tampa headquarters
- Must pass background check and drug screening